Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can’t push - 5368162. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. No virgin media wall socket. My Virgin Media App. If it is a loose cable only, you will need one of these to connect the Quickstart. Plug into the wall socket. The only wall boxes are old NTL boxes with TV and FM connections. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. . When phone connected to the wall socket, no dial. . There are no virgin sockets on the wall. These do not work. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I make the order with Quick Install, but I don’t have any wall socket in my house. Manage Your Account. No wall socket. That is a Virgin telephone socket. Browse Virgin Media Virgin Media Community. Account - Cable. No Virgin media wall socket on. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Mobile Your Account. We have a virgin media wall socket with an ethernet port in the wall but no round cable. James-30 wrote: ». So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Flag for a moderator; on 20-07-2023 13:38. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. I presume. Security matters. My Virgin Media App. Will an engineer h. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Managing Your Account - Cable. Like the TV cable we have too. We've taken the front of the box off and inside there is an isolator but nothing else. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Tudor. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Mobile. The phone number doesn't connect you. 0800 052 1734-----Damaged Wall socket. How do I book one? - 5404317. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. Failing this. Manage Your Account. Phone. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The socket I can see is for BT. Plug the cordless base. Look for the omnibox outside and trace the cable inside. He was going door to door. Phone. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please there is no virgin media wall socket and I don't know how to go about the installation. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. RedTomato said: I removed my Virgin cable about a month ago. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. We would like to show you a description here but the site won’t allow us. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. 68K; 345; 502; Alex_RM. B&Q are running low on these however. Stay safe online. just moved in, can see the brown cable coming in from outside but there's no VM. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There should be a screw F socket on the bottom where the cable is now just pushed onto. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. Phone. Get the Hub ready by connecting the wires. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. The first thing is to start making alternative arrangements for your internet connectivity. Whichever is the most suitable. Would I be able. Please help - 5208212. 24-03-2021 05:06 PM. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Hi, I just received my hub. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. But I have no Virgin Media Wall socket in my house. Connect the new TV box. Browse Virgin Media Virgin Media Community. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. How to i book someone to come and - 5239743. Stay safe online. 0 Kudos Reply. The technician visited a. Or wait here a day or two for a VM Mod to pick this up. Feb 22, 2022. Explain what needs to be done and book an engineer visit. @umerarifkhan11 wrote:. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 28-10-2022 17:29. Or a VM person will sort it for you when they get here in a day ot two. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Jan 14, 2022. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. Options. Switched On. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. on 31-12-2021 10:47. Manage Your Account. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I think there’s something missing to the Virgin Media wall socket in my flat. Security matters. VM BB TV Landline. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. There are two empty wall sockets but the cable doesn’t fit into either. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Or if the other end of the white cable is in a more useful. Account - Cable. There are multiple different branded wall boxes inside our flat but none. All the wall sockets I can see are for BT. TV on the go. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I can’t find wall socket that is compatible with the cable. Account - Mobile. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. I tried calling for an installation but couldn’t get. . RedTomato said: I removed my Virgin cable about a month ago. I'm a Very Insightful Person, I'm. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I am trying to set up our wifi. Options. 14-08-2023 16:02 - edited 14-08-2023 16:05. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Feb 22, 2022. Explain what needs to be done and book an engineer visit. Turn on and start the Box. I don't think you have understood the problem! 1. My Virgin Media App. Virgin Media Wall Socket Example 2. I spoke to 3 customer service people yesterday and none could help. if not a technician will install one. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Options. Carley_S. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. Virgin Phone Switchover. Plug the cables into the Hub. Manage Your Account. Stay safe online. The new cables from your Quick Start kit will be push fit. Connect the Hub’s power cable with the blue tab. Options. Step 2. Virgin Media Wall Socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. A Ti-Vo was installed in one of the upstairs bedrooms. It is easier to decorate without wires and boxes so I would like to hear your expe. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Cihank617. It should work ok. Hi, im writing this as a last resort, as customer service has been woeful. Placed an order and the lady said we were eligible for quick start self installation. I don't work for Virgin Media. . I need to arrange for an engineer. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. So yes, following many takeovers, this is now your Virgin Media connection. I can only find the TV socket. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. 0 Kudos. Turn on your TV and get connected. Back a step. They will charge £99 for a relocation. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Give the pre-installs team a call on 0800 052 1734. QuickStart, set up and connections. I don't have a Virgin wall socket. Options. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Internet connectivity is one of the most. - 5201249. on 05-04-2023 09:20. ThanksHi , Thank you for your post and welcome to our community forums. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. No virgin media wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. - 5156775. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Choose the best spot for your wifi hub. I don't have a virgin media socket on 17-12-2022 10:38. Entertain me; Broadband Deals. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Don’t plug the power cable into a plug socket yet. Sign in . Switched On Families. RedTomato said: I removed my Virgin cable about a month ago. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Removed before I moved in. Virgin Media Community. Home Phone. But I have no Virgin Media Wall socket in my house. Push the red label end of the white cable, into the wall socket. The wall socket I have within my home does not appear to be working. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. You will only have been sent a QuickStart pack if the premises previously had VM. I have noticed that i do not have any internal wall socket. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Please help. Home Phone. Stay safe online. The phone number doesn't connect you. Stay safe online. Virgin Media; My Virgin Media; Shop;. TV box - 15 mins. I'm a Very Insightful Person, I'm here to. I've selected self installation and have realised I have no vm wall socket. There must have been a previous installation or you would not have been offered a self install. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Hi there. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Stay safe online. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The problem is the Hub is in my Study and the - 4964746. Live TV uses co-ax cables. Thanks23/04/17 - 06:45 #6. Account - Cable. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 27-10-2022 07:47. Hi there , welcome to our forum and thanks for your post. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin offers self-install to properties that have recently had a service. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don't have a virgin media wall socket and this is stressing me out. Turn on your TV and get connected. I'm a Very Insightful Person, I'm here to share knowledge. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. on 22-10-2022 20:58. There were many cable companies that originally built the networks in the early 1990s. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. I don't work for Virgin Media. Virgin Phone Switchover. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Hi, Iv just received my new broadband. Phone. Phone. 19 minutes ago. Tudor. VM don't send out the quick start kit unless there has previously been a VM connection in that property. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Joining in Options. I’m having the exact same problem. I have been given other details for the account such as the account number/area code and. Networking and WiFi. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. It is likely you will be waiting a few days. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. A TV360 box requires 3 connections. The NTL cable termination box is outside. Forum; Apps. i don’t have a virgin media wall socket. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. My Virgin Media App. My Virgin Media App. Explain what needs to be done and book an engineer visit. But the metal isolator box looks like it might be the wrong way around. Sign in . Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Security matters. I don't work for Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Tudor. We have a virgin media wall socket with an ethernet port in the. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Joining in 143 Views. - 5411444. thanks - 5353271. The Openreach sockets do not work for Virgin Media. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. I only found an openreach mastersocket 5c in the flat. Joining in Options. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. But I have actually managed to get through to the technical team over chat. Choose the best spot for your wifi hub. The cable in the second picture is the one you need to connect too. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. Thank you. we’ve just moved in to our new house. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Also there will be an external, often brown, omnibox. Got my virgin media self install kit but I don't have a virgin socket. Stream from Virgin Media. We're here to help. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I don't see a Virgin Media Wall Socket anywhere in. The cable going in will be a double. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Re: No Virgin media wall socket. Account - Mobile. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. When phone connected to the wall socket, no dial. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. goslow. I'm a Very Insightful Person, I'm here to share knowledge. Tudor. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I wanted. 0. VM BB TV Landline. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I have taken a look on our side and I can see you have an engineer. I am so sorry to hear that you seem to be missing a wall socket in the home. Mark as New; Bookmark this message; Subscribe to this message. Please there is no virgin media wall socket and I don't know how to go about the installation. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. . All you need to do is contact Virgin Media and explain what the issue is. Legend Options. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Stay safe online. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I have booked a technician but I don't know if i have to inform the. Vonage 2nd line. The pre-install team number is 0800 052 1734. Thanks to everyone who replied to my question about removing old telephone boxes and wire. I was never asked if I had a wall box. Don’t plug the power cable into a plug socket yet. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. First picture is telephone socket which is now not used. Tudor. We have tried plugging it into the only box we found it would fit but no luck. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. I have looked everywhere but can't seem to find one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. VM. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I only have a BT master socket, and then a TV aerial socket. However, there is no Virgin Media Wall socket in my house. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. New Install Assistance. 7; 0; 0; CoachDanny. 14-08-2023 16:02 - edited 14-08-2023 16:05. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Just had self installation delivered, have no wall socket just two cables from the wall. 1 ACCEPTED SOLUTION. on 15-11-2022 18:53. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When I proceeded to set up my Hub 3 I quickly realised that. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. 0 Kudos Reply. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. .